Refund policy

Last Updated: January 1, 2026

Overview

At RESINMEMORY, we stand behind the quality of our handcrafted resin keepsakes. We want you to be completely satisfied with your purchase. This policy outlines our return and refund procedures.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item must be in its original condition, unused and undamaged
  • The item must be in its original packaging with all accessories included
  • You must initiate the return within 30 days of receiving your order
  • Custom or personalized items may not be eligible for return unless there is a manufacturing defect

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team at harrisanctil554@hotmail.com or call +44 7584906862
  2. Provide your order number and reason for return
  3. Our team will review your request and provide return instructions
  4. Once approved, you'll receive a return authorization and shipping label
  5. Package the item securely and ship it back to us

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance.

Refund Process

Once we receive and inspect your returned item, we will:

  • Process your refund within 5-7 business days
  • Issue the refund to your original payment method
  • Send you an email confirmation once the refund has been processed

Please note that it may take additional time for your bank or credit card company to process the refund and show it in your account.

Refund Amount

You will receive a full refund of the purchase price, excluding:

  • Original shipping costs (unless the return is due to our error)
  • Return shipping costs
  • Any customization fees for personalized items

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will:

  • Arrange for a replacement or full refund at no cost to you
  • Cover all return shipping costs
  • Process your request as quickly as possible

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, damaged, or altered
  • Items returned more than 30 days after delivery
  • Items without proof of purchase
  • Items that have been personalized or customized (unless defective)

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the item you want.

Questions

If you have any questions about our return and refund policy, please contact us:

  • Email: harrisanctil554@hotmail.com
  • Phone: +44 7584906862
  • Address: 61 BRIDGE STREET, KINGTON, UNITED KINGDOM, UK